Balancing
Message reads "terminal and bank do not match"
This message may appear while you are in Admin mode, as you are closing your batch. This is to alert you that there is a difference between the number of transactions you entered and the number of transactions completed. Data transmission over telephone lines can sometimes be faulty, and transactions can occasionally be dropped.
The first thing to do is identify the transaction. Print out the totals from your machine and compare it to your printed slips. It will be easy to identify the missing one, and you can also refer to Moneris' Merchant Direct and reports to verify the information.
If it is a credit transaction, you can proceed to re-key the transaction. To force post the transaction:
Terminal - Transelect
Used to "force post" a voice authorization or to complete a pre-authorized transaction in a precious batch.
- Press the "Advice" key
- Select C in reponse to the prompt "find original"
- Enter the card number, then expiry date that you are posting, or simply swipe the card
- Enter the authorization number that corresponds with the transaction and press enter
- Enter the amount of the transaction and press enter
- The terminal will dial-out and return with an approved message
Terminal - eNcounter 400
- Press FUNC/ENTER then 5
- To find the original Pre-Auth, key 1 or press 2 to ignore. 3.
- Key in the last 6 digits of the receipt number and press FUNC/ENTER. NOTE: If e-Comm and MOTO is enabled, the terminal will prompt for type of transaction. Key in 1 and press FUNC/ENTER.
- Key in the final amount and press FUNC/ENTER or press FUNC/ENTER to accept the original authorized amount. NOTE: If the card is a Purchasing Card, the terminal prompts for Reference Number.
- Press CLEAR to return to idle prompt.
Terminal - SmartSELECT
Advice is used when the merchant has obtained an authorization manually, or when a pre-authorization was obtained in a previous batch but not completed:
- Select the Advice function in the financial menu
- Under "find original", select No.
- Enter the card number, then expiry date that you are posting, or simply swipe the card
- Enter the authorization number that corresponds with the transaction and press enter
- Enter the amount of the transaction and press enter
- The terminal will dial-out and return with an approved message
If it is a debit transaction, you are required to call in. Please have the transaction information ready, including amount, date and card number. Moneris will contact INTERAC Direct Payment on your behalf, and you will receive payment in 7 - 10 business days.
What is MDR and how is it calculated?
What is MDR and how is it calculated?
Your Merchant Discount Rate (MDR) appears on your Moneris statements. MDR is a rate that reflects your fees to process credit cards. It is charged as a percent of your total sales for each credit card type.
MDR is based on sales volumes and average ticket size. For Instance if your MDR is 4%, then for every $100 you process in credit transactions, you pay $4.